Account Deletion Policy

At Viana Stay, we respect user privacy and provide straightforward procedures for users (students, parents, and staff) to request deletion of their account and associated personal data in compliance with Google Play Store and Apple App Store policies.

1. How to Request Account Deletion

You can request full account and data deletion using either of the following methods:

Method A: Email Request (Recommended)

Send an email from your registered email address to support@vianasoft.com with:

Subject: Account Deletion Request - [Your Student / Staff ID]
Body: Your Full Name, Institutional Registration Number / Staff ID, and request confirmation.

                Method B: In-App Request
                Open the Viana Stay App.
Navigate to Settings > Profile / Account.
Select Delete Account / Request Data Deletion.
Confirm your request.

            

2. What Data Will Be Deleted

Upon processing your account deletion request, the following data will be permanently removed from our active databases:

User Login Credentials & Authentication Tokens.
Device Push Notification FCM Tokens.
Personal Profile Information (Phone Number, Email, Profile Preferences).
App Chat & Communication History.

3. Data Retention Policy

Certain historical administrative records (such as completed attendance logs or official financial transactions) may be retained for auditing and regulatory compliance purposes in accordance with institutional policy.

4. Timeline

Account deletion requests submitted via email or in-app are processed within 7 to 14 business days. You will receive a confirmation email once your data has been successfully deleted.

5. Contact Us

If you have any questions regarding data deletion, please contact us at:

📧 Email: support@vianasoft.com